The support service is provided by our outstanding support team - 24 hours a day, 7 days in the week.
The support staff pays very careful attention to every ticket. Each customer is equally important for us. Many companies count only on affiliates and resellers, but we count on our existing customers as well - many of our new customers are referred by our existing ones (usually between 40% and 70%) who recommend the good technical support and the personal attitude.
The support staff at NTCHosting is not comprised of just a couple of technicians. The staff is comprised of highly qualified professionals who are well instructed to assist you in every possible way. We are updating the Online Instructions all the time so we keep our members constantly informed. The support response time is guaranteed to be within one hour. However, the tickets are usually answered within 15-30 minutes.
We are proud of our support and we work to make it even better by implementing voting into our ticketing system where you can evaluate the response you have received and send us recommendations.
To contact the customer support login to the Control
Panel and enter the Support menu.
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