Dedicated Round The Clock Customer Support
Customer satisfaction is a top priority for our technical support team. They are available 24/7, every day of the year, ready to assist you with any trouble that you may experience. In order to provide the best service possible, we have implemented a 1-hour support response time policy, and our techs usually reply to all inquiries within 20 minutes. This means that you will never again have to wait hours for a simple response by the support staff. With us, your issues will be solved in less than an hour.
You can contact us with any questions related to our web hosting services in a variety of support channels - via e-mail, through our ticketing system, via live chat and by phone. We will always do our best to be of assistance!
Don't forget to also take a look at our detailed FAQ library and our detailed video tutorials, available in our Hosting Control Panel.
Customer Support Options:
You can get helpful information or contact us through a variety of support channels:
1. Through the Web Hosting Control Panel (CP).
If you need a simpler solution than DirectAdmin or cPanel, then try our in-house built Hepsia Control Panel. It offers an intuitive point & click interface, so you can work with your VPS like with a shared hosting account. No need to worry about security updates, tweaks, backups, etc. If you need a simpler solution than DirectAdmin or cPanel, then try our in-house built Hepsia Control Panel. It offers an intuitive point & click interface, so you can work with your VPS like with a shared hosting account. No need to worry about security updates, tweaks, backups, etc.
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a. Context Help
Quick and concise information is available to all our clients in their Web Hosting Control Panels. Simply click on the Show/Hide Help link in the top right corner of each Control Panel page and a drop-down window will appear with useful explanations on how to handle the functionalities of each particular Control Panel section.
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b. Video Tutorials
Quick and concise information is available to all our clients in their Web Hosting Control Panels. Simply click on the Show/Hide Help link in the top right corner of each Control Panel page and a drop-down window will appear with useful explanations on how to handle the functionalities of each particular Control Panel section. Web Hosting Control Panel features that will make the administration of your web hosting account as easy as a breeze.
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c. F.A.Q.
We have compiled also a very comprehensive Frequently Asked Questions database, that will give a quick answer to most of your primarily arising questions. Moreover, upon your enquiries, our database is regularly updated with new entries.
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d. Ticketing System
In the case you still haven't found an answer to your question, feel free to send an enquiry to our supports team by opening a ticket through the ticketing system available in the Help Center - 'Open New Ticket' section. You have our guarantee that your ticket will be responded in less than 60 minutes. We would like to kindly ask you to open a new ticket for each separate issue, as this will help us to maintain a higher quality of our support service.
2. Via our website
To get in touch with us 24 hours a day you can use our online Contact Us form.
- US toll free phone: +1-855-211-0932
- US phone: +1-727-546-HOST(4678)
- UK phone: +44-20-3695-1294
- AU phone: +61-2-8417-2372
NOTE: Please, mind to prepare your account information in advance, when calling us to request assistance.
4. Through the live chat button on our website
Our live chat operators will answer in real time any non-technical questions.
NOTE: If you need to ask a technical question, please send us your enquiry through the ticketing system in your Web Hosting Control Panel. Thus we will be able to closely investigate your issue and provide an appropriate quality assistance.
5. Check server status
To check the status of your server if you think there is an issue, please go to: www.properstatus.com
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